The office attempts to schedule appointments at your convenience and when time is available. Please note that it is our policy to schedule preschool children in the morning. We have found that children are more alert and less stressed in the morning helping to ensure a more positive experience.

Since appointment times are reserved exclusively for each patient, we kindly ask for a 24 hour notice if you need to cancel or reschedule your child’s appointment. This way we can give the allotted time to another patient in need of an appointment. We are aware of unforeseen events, but we ask you for your cooperation in this matter. Continued broken appointments (3) may be cause for dismissal from practice. A broken appointment is considered “no show” or cancellation of an appointment the same day.

When calling to make New Patient Appointments please make sure to have all information including, patients name, date of birth, insurance: (subscriber name, Id#, SSN#, date of birth, employer, insurance company name, group#, insurance phone number). This information is needed to verify and schedule appointments.

We are always available to address your child's dental emergency. Please contact the office after hours to receive the emergency contact information and how to reach Dr. Kathi Sample & Associates.

We file dental insurance as a courtesy to you. Please understand that we do not have a contract with your insurance company, only you do.  We cannot guarantee, and are not responsible for how your insurance company handles its claims or how they pay.  We try our best to only estimate your portion of the cost of treatment. We are participating providers with Met Life, Cigna, United Concordia and Delta Dental. For more information or for assistance with any insurance related question, please contact our office during regular business hours. Your copay is due at the time services are rendered. By law your insurance company is required to pay each claim within thirty (30) days of receipt. Any outstanding patient balances left on your account for over 30 days will be your responsibility, whether your insurance has paid or not.  All outstanding balances over 90 days will be sent to collections and you will be responsible for any fees incurred from the collection agency. If there is no insurance, your payment is due at time of services.  We accept cash, check, Visa, MasterCard, Discover and American express. There is a $35.00 fee for ALL returned checks.